Shipping Policy | MoroccanArtCraft
Thank you for choosing MoroccanArtCraft! We are delighted to share our handmade Moroccan silk pillows and cushion covers with you. Please review our Shipping Policy to ensure a smooth and satisfying shopping experience.
🧵 Processing and Crafting Time
Each Moroccan silk pillow cover is carefully handcrafted and prepared by skilled Moroccan artisans to ensure quality, authenticity, and attention to detail.
🏠 All Moroccan Silk Pillow Covers: 5–7 business days
During peak seasons, holidays, or promotional periods, processing times may vary slightly. We appreciate your patience while your handmade order is carefully prepared.
🚚 Shipping Time
We proudly ship worldwide using trusted delivery carriers for secure and reliable service.
🌎 Estimated Delivery Times: 2–5 business days worldwide
✈️ Free worldwide shipping is available on orders over $70.
Orders below $70 may be charged a standard shipping fee calculated at checkout.
🚀 Express shipping options are also available at checkout for an additional charge.
Delivery times are estimates and may vary depending on your location, customs processing, courier delays, weather conditions, or other circumstances beyond our control.
🧾 Customs and Import Duties
International orders may be subject to customs duties, import taxes, handling fees, or other local charges.
Standard or Free Shipping: Customs clearance fees and import duties are the customer’s responsibility.
Paid Shipping Option: Where available, customs clearance and import fees may be included or paid during checkout for an additional charge.
Please select the shipping option that best suits your needs at checkout.
MoroccanArtCraft is not responsible for customs fees or delays caused by the destination country’s customs authorities.
🔍 Tracking Information
Once your order has been shipped, you will receive an email containing your tracking number and delivery information.
You can use this tracking number to follow your shipment until it arrives at your address.
💳 Payment Methods
We accept secure and convenient payment methods displayed during checkout, including:
💳 Visa, Mastercard, and American Express
💻 PayPal
📱 Apple Pay and Google Pay, where available
Available payment methods may vary depending on your country and device.
📦 Lost or Damaged Items
In the rare event that your order is lost or damaged during transit, please contact us immediately at:
📧 moroccanartcraft.support@gmail.com
Please provide your order number, a description of the issue, and clear photographs of the item and packaging if your order arrived damaged.
Our customer service team will review the issue and work with you to provide an appropriate solution.
🏠 Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us immediately if you notice an error in your address. Shipping information cannot be changed after an order has been processed or dispatched.
MoroccanArtCraft is not responsible for delays, failed deliveries, or returned packages caused by incorrect or incomplete shipping information.
🔁 Returns and Exchanges
For information regarding returns, replacements, refunds, or exchanges, please review our Return and Refund Policy.
Custom-made or personalized products may be subject to additional return restrictions.
📅 Shipping Policy Updates
MoroccanArtCraft reserves the right to update or modify this Shipping Policy at any time.
Any changes will become effective immediately after being published on our website.
💛 Thank You for Choosing MoroccanArtCraft!
We truly appreciate your trust and support for handmade Moroccan craftsmanship.
Our goal is to deliver authentic Moroccan silk pillows that bring warmth, color, texture, and timeless artisan character into your home.