Frequently Asked Questions | MoroccanArtCraft

1. How do I track my order?

You can easily track your order by visiting our Track Your Order page. Enter your tracking number to receive the latest updates about your shipment and delivery status.

2. What payment methods do you accept?

We accept the major payment methods displayed during checkout, including:

💳 Visa, Mastercard, American Express, Apple Pay, Google Pay, and PayPal.

Available payment options may vary depending on your country, device, and selected currency.

❌ We do not accept personal checks, money orders, or cash on delivery.

3. How secure is my online order?

Your security is our priority. When you purchase from MoroccanArtCraft, your payment details are entered on an SSL-secured checkout page.

Your information is encrypted and securely transferred to Shopify and our trusted payment providers for authorization.

✅ We do not store your complete credit-card information on our servers.

4. When is my credit card charged?

Your payment method is usually charged when your order is confirmed. Depending on your bank or payment provider, the transaction may take up to 24 hours to appear in your account.

5. Can I use multiple discount codes in one order?

Unfortunately, multiple promotional or discount codes cannot be combined in a single order unless otherwise stated.

Only one eligible discount code may be applied during checkout.

6. What should I do if an item is missing from my order?

If you receive your package and discover that an item is missing, please contact us immediately at:

📧 moroccanartcraft.support@gmail.com

Please include your order number, details about the missing item, and clear photos of the package and its contents. Our customer service team will review the issue and resolve it as quickly as possible.

7. Are there any exchange-rate fees?

Transactions are processed in the currency displayed during checkout.

If your payment method uses a different currency, your bank or card provider may convert the total according to its current exchange rate. Additional currency-conversion or international transaction fees may apply.

MoroccanArtCraft does not control the exchange rates or fees charged by banks and payment providers.

8. How do I change or cancel my order?

Order changes or cancellations must be requested within 1 hour of placing your order.

Once an order has entered production, been prepared, packed, or shipped, it may no longer be changed or cancelled.

Custom-made or personalized Moroccan silk pillow covers may not be eligible for cancellation after production has started.

For assistance, please contact us immediately at:

📧 moroccanartcraft.support@gmail.com

Please include your order number and the requested change or cancellation.

9. Can I change my shipping address after placing an order?

Please contact us immediately if you need to correct your shipping address.

Shipping addresses cannot be changed after an order has been processed or shipped. Please ensure that your address is complete and accurate before placing your order, especially for international deliveries.

MoroccanArtCraft is not responsible for delays or failed deliveries caused by incomplete or incorrect shipping information.

Contact Us

For additional questions or assistance, please contact our customer service team at:

📧 moroccanartcraft.support@gmail.com

Thank you for choosing MoroccanArtCraft!