Cancellation Policy | MoroccanArtCraft
At MoroccanArtCraft, we understand that plans can sometimes change. If you need to cancel your order, please review our Cancellation Policy below.
Cancellation Timeframe
You may cancel your order within 1 hour of placing it.
We begin preparing orders quickly, especially handmade and custom Moroccan silk pillow covers. After this timeframe, your order may already have entered the production, processing, or shipping phase.
How to Cancel an Order
Contact us immediately at 📧 moroccanartcraft.support@gmail.com with your order number and cancellation request.
Our customer service team will check the status of your order. If the request is received within the 1-hour cancellation window, we will assist you in cancelling it.
If your order has already entered production or has been processed, we will explain the available next steps. Custom-made or personalized items may not be eligible for cancellation or return once production has begun.
Refunds for Cancelled Orders
If your cancellation is successfully completed within the 1-hour timeframe, a full refund will be issued to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
Late Cancellations
Unfortunately, we cannot guarantee cancellations requested after the 1-hour window, as your order may already be in production, prepared for shipment, or dispatched.
In these cases, please review our standard Return and Refund Policy for further information.
Contact Information
For cancellation requests or other inquiries, please contact us at:
📧 moroccanartcraft.support@gmail.com
Our customer service team is ready to assist you.
Policy Updates
MoroccanArtCraft reserves the right to update or modify this Cancellation Policy at any time. Any changes will take effect immediately after being published on our website.
Thank you for choosing MoroccanArtCraft.
We appreciate your understanding and cooperation with our Cancellation Policy.