Return and Refund Policy | MoroccanArtCraft
Thank you for shopping with MoroccanArtCraft. We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we are here to help.
30-Day Return Policy
You have 30 calendar days from the date of delivery to return eligible items for a refund.
To be eligible for a return:
The item must be unused, in the same condition in which you received it, and in its original packaging.
Custom-made or personalized Moroccan silk pillow covers may not be eligible for return unless they arrive damaged, defective, or incorrect.
How to Initiate a Return
Contact us at 📧 moroccanartcraft.support@gmail.com to inform us that you would like to return an item.
Please provide your order number, the item you wish to return, and the reason for the return.
Our customer service team will guide you through the return process and provide the necessary return instructions.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to a damaged or defective product or an error on our part.
We recommend using a trackable shipping service to ensure that your returned item arrives safely.
Refund Processing
Once your returned item is received and inspected, we will notify you by email regarding the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method.
Please allow several business days for the refund to appear in your account, depending on your bank or payment provider.
Exchanges
If you wish to exchange an item, please contact us first.
Depending on the circumstances, you may be asked to complete the return process and then place a new order for the desired size, color, or design.
Exchanges are processed separately from returns.
Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at 📧 moroccanartcraft.support@gmail.com.
Please include your order number and clear photos of the item and packaging. We will review the issue and provide instructions regarding a replacement or refund.
Contact Information
For questions or concerns about this Return and Refund Policy, please contact us at:
📧 moroccanartcraft.support@gmail.com
Our customer service team is always ready to assist you.
Policy Updates
MoroccanArtCraft reserves the right to update or modify this Return and Refund Policy at any time. Any changes will take effect immediately after being published on our website.
Thank you for choosing MoroccanArtCraft.
We appreciate your trust in our handmade Moroccan silk pillows and are committed to providing excellent customer service.