Shipping policy

Shipping Policy

At MoroccanArtCraft, many of our products are handmade in Morocco and some products are produced on a made-to-order basis.

Order Processing and Production

Processing and production times vary depending on the product.

Made-to-order products, including handmade wooden doors and other custom wooden items, generally require approximately 2-4 weeks of production time before shipment.

If a different processing or production time applies to a specific product, the estimated timeframe will be stated on the product page or communicated to the customer before production begins.

Because our products are handmade, minor production delays may occasionally occur. If a significant delay affects your order, we will contact you with an update.

Where Orders Are Shipped From

Our handmade products are manufactured and fulfilled in Morocco by our manufacturing and fulfillment partner.

Completed orders are shipped directly from Morocco to the customer's shipping address.

MoroccanArtCraft is operated by Morocco Artisan Goods LLC, a Wyoming limited liability company.

Shipping Carriers

We primarily use international courier services such as DHL and FedEx.

Once an order has completed production and has been handed to the courier, tracking information will be provided when available.

Shipping Transit Time

International courier transit generally takes approximately 2-5 business days after dispatch, depending on the destination, customs processing, courier operations, and other circumstances outside our control.

Please note that shipping transit time is separate from the processing or production time required to make a handmade or made-to-order product.

Tracking

When tracking is available, customers will receive tracking information after their order has been dispatched.

Tracking activity may take a short period to appear after the shipment has been accepted by the carrier.

Customs, Duties and Import Charges

International orders may be subject to customs duties, taxes, import fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout or in your order agreement, any applicable customs duties, taxes, or import charges are the responsibility of the customer.

Customs processing may occasionally cause delivery delays that are outside the control of MoroccanArtCraft.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, please contact us as soon as possible. Once an order has been shipped, we might not be able to change the delivery address.

Damaged or Delivery Issues

If your order arrives damaged or if there is a significant delivery issue, please contact us promptly and provide your order number, a description of the issue, and clear photographs where applicable.

We will review the situation and work with you toward an appropriate resolution.